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For service and after-sales teams that build their delivery capability on solid forecasts, not on gut-feeling inventory.
Your day is rarely planned; instead, it is dictated by the next emergency.
The result: escalations, lost orders, and an after-sales business that falls significantly short of its potential.
because that one part wasn't in the warehouse at the crucial moment
because you couldn't deliver immediately
which was avoidable & is expensive
Proactive service planning is not a matter of talent, but of the right tools.
AI that knows your demand
Our ML models detect seasonality, maintenance cycles, and special effects—delivering forecasts that anticipate critical needs before they escalate.
Forecasts that show what's at stake
Every forecast shows you not just the expected demand, but the after-sales revenue you'd lose without timely availability. So you can immediately see which parts take priority.
Designed for the entire team
Clear interface, intuitive logic. No expert knowledge required, as the entire service team plans based on a shared data foundation.
Three steps, clear responsibilities, no extensive onboarding.
Two data sets are enough: material master and consumption history, in our standard templates with just a few columns. You can map your own exports from SAP, Dynamics, ProAlpha, ABAS, or in-house developments using the data mapping tool.
Our Smart Upload automatically checks your data sets for gaps and inconsistencies and gives you direct feedback like an assistant — for example, if more parts were delivered than your booked quota allows. Only afterward do you review the results together with our team and start your planning run for the quarter.
Per part: the demand forecast for the next 12 months, optimized for your service-level target. You go through the forecasts at your own pace, confirm what should be transferred into your procurement, and export the approved forecasts.
For every single SKU, PartsOS tests over 52 forecasting models in backtesting and selects the most accurate one. With every new planning run, the forecast is further refined.
To this end, PartsOS automatically selects the most suitable method for each SKU—deterministically and transparently.
Explains the results in plain language and answers your questions.
Your ERP manages what's there.
PartsOS shows what's needed next.
Task
Your ERP
Manages inventory, orders, and master data in one place.
PartsOS
Delivers the demand forecast per SKU over 12 months.
Forecasting
Your ERP
Plans according to fixed, consistent rules.
PartsOS
Selects the most accurate of up to 100 models for each part.
Data foundation
Your ERP
Works with your master and transaction data.
PartsOS
Also factors in consumption patterns and additional signals.
Freshness
Your ERP
Fixed logic, set up once.
PartsOS
Refines the forecast with every planning run.
Handoff
Your ERP
Orders and books as usual.
PartsOS
Feeds the released forecast directly back into your ERP.
Your ERP gets exactly the demand data it needs to reach its full potential.
The KPIs you're measured on improve.
Your service level targets are met with data. Fewer calls where you have to explain why a part is missing and happier customers.
Those who can deliver, win. Every customer request becomes an order instead of a win for the competition.
You get back the time to focus on what makes your service strategically stronger. Your day belongs to your agenda again, not to the next emergency.
For companies with long-lived machines and equipment
Machines that run for 20–30 years need planning that thinks that far ahead. PartsOS shows which parts will actually be needed over the next 12 months, before a rush order eats the margin that after-sales is meant to build.
Broad ranges and thin margins leave no room for capital tied up on the wrong shelf. PartsOS shows which parts are worth stocking and counts dead capital honestly instead of hiding it.
When parts supply runs on a quick call to the dealer, the forward view is missing. PartsOS tells you which parts the fleet will need in the coming weeks, before a vehicle ends up in the workshop for want of one.
Certified assemblies and a shrinking supplier base leave no room for short-term planning. PartsOS gives you a 12-month view, so the order goes out before the bottleneck appears.
With serialised rotables and global pooling arrangements, an early view of demand helps secure availability without tying up more capital than necessary.
Nobody enjoys clearing out stock that hasn't moved when nobody can say what's still genuinely needed. PartsOS shows every part honestly, even when the answer is "too little history" instead of inventing a number.
Critical components with over a year of lead time leave no room for reactive planning. PartsOS gives you the 12-month view a growing installed base needs.
When hundreds of technicians work out of rolling stockrooms to meet SLA deadlines, every missing part counts twice. PartsOS shows what's actually needed before an appointment falls through because of it.
When availability is contractually guaranteed and subject to documentation requirements, gut feel isn't enough. PartsOS provides a traceable basis you can explain at any time.
When the parts warehouse is the most profitable part of the business, seasonal demand is worth a close look, before a customer is already waiting.
See how mechanical engineering companies, from Hymmen to Coperion to EUCO Rail, have used PartsOS to systematically improve their spare parts planning.
Data-driven spare parts planning for maximum vehicle availability in rail transport
Learn more
Intelligent spare parts planning for greater planning reliability and parts availability
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AI-powered spare parts planning for a world market leader in woodworking machinery
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From manual planning to autonomous AI-driven spare parts management
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Slow movers are the most common cause of stockouts in the service business. PartsOS recognizes sporadic demand patterns and calculates safety stock levels tailored specifically to these parts, not based on the average across all items.
First effects are often visible after the very first planning run, meaning within 24 hours of upload. Customers typically notice measurable service level improvements within the first 3 months.
You get a demand forecast for every part with sufficient consumption history. For parts without usable history, PartsOS flags this transparently instead of faking an unreliable forecast. PartsOS prioritizes the display by revenue at risk, so you can immediately see which parts matter most.
Yes. You define service level targets per part or part group. PartsOS then optimizes exactly to those targets, not a blanket average.
No integration is needed to get started - PartsOS runs independently. Later integration via SAP IDoc, OData, or API is optional and already established in many setups.
No. You upload your data according to your planning rhythm — typically once per quarter. An automated connection to your ERP is possible at any later time.
Every company is different. What matters to us are your specific challenges. Let’s discuss your untapped potential.
We respond to your inquiries, questions, or comments within 24 hours.
Let’s find out together! Schedule a no-commitment initial consultation to learn more about our offering and the potential for collaboration.